Introduction
TeranGO ("we", "our", or "us") operates the TeranGO mobile application
(the "Service"). This page informs you of our policies regarding the
collection, use, and disclosure of personal data when you use our
Service.
Information We Collect
Personal Information
- Account Information: Name, phone number
-
Profile Information: Avatar, preferences, delivery
addresses
-
Payment Information: Payment methods (processed
securely through Wave)
Location Data
-
We collect your location to:
- Find nearby restaurants, shops, and pharmacies
- Calculate delivery distances and fees
- Track delivery progress (for drivers)
- Provide accurate delivery estimates
Usage Data
- Order history
- Search queries
- App usage statistics
- Device information
-
Advertisement interactions (impressions and clicks on promoted
content)
How We Use Your Information
- Process and fulfill orders
- Connect you with vendors and delivery drivers
- Calculate delivery fees and routes
- Send order updates and notifications
- Improve our services
- Prevent fraud and ensure security
- Comply with legal obligations
Data Sharing
We share your information only with:
- Vendors: To fulfill your orders
- Drivers: To complete deliveries
-
Payment Processors: To process payments securely
-
Service Providers: For analytics and app
functionality
We never sell your personal information to third parties.
Location Data (Important)
-
Customer App: Location used to find nearby vendors
and calculate delivery fees
-
Driver App: Continuous background location tracking
during active deliveries to provide real-time updates to customers
-
You can disable location services, but this will limit app
functionality
Data Security
We implement industry-standard security measures to protect your data,
including:
- Encrypted data transmission (HTTPS)
- Secure authentication (JWT tokens)
- Regular security audits
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion
- Opt-out of marketing communications
- Withdraw consent for location tracking
Data Retention
We retain your data for as long as your account is active or as needed
to provide services. You can request account deletion at any time.
Children''s Privacy
Our Service is not intended for children under 13. We do not knowingly
collect data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you
of any changes by posting the new policy on this page and updating the
"Last Updated" date.
Compliance
This Privacy Policy complies with:
- Google Play Developer Policy
- Apple App Store Guidelines
- GDPR requirements
- General data protection principles
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