How to Delete Your Account
Open TeranGO App
Launch the TeranGO mobile app on your device and log in to your account.
Go to Profile Settings
Navigate to your Profile page and tap on Settings or the gear icon.
Select "Delete Account"
Scroll down to find the "Delete Account" option and tap on it.
Confirm Deletion
Review the information about what will be deleted and confirm your decision.
⚠️ Before You Delete
Important: You cannot delete your account if you have pending orders (as a customer) or pending deliveries (as a driver). Please complete or cancel all active orders first.
For Vendors: Deactivate your shop before deleting your account.
What Data Gets Deleted
Immediately Deleted:
- Your phone number and login credentials
- Personal profile information (name, avatar)
- Saved delivery addresses
- Cart items and preferences
- Push notification tokens
- Driver profile (if applicable)
- Vendor profile (if applicable)
Data Retention
Kept for Legal/Business Compliance:
- Completed order records (anonymized after 90 days)
- Transaction history for tax and accounting purposes
- Data required by law (retained for 7 years)
We retain certain business records as required by Gambian law and for legitimate business purposes such as fraud prevention and financial auditing. Your personal identifiers are anonymized in these records.
Need Help?
If you're unable to delete your account through the app or have questions:
📧 Email us at: [email protected]
We typically respond within 24-48 hours.