TeranGO Driver App Privacy Policy

Introduction

This privacy policy describes how TeranGO Driver ("we", "our", or "us") collects, uses, and protects your information when you use our mobile application. We are committed to protecting your privacy and ensuring transparency about our data practices.

Information We Collect

Location Data

• Real-time GPS location: We collect your precise location when you are actively making deliveries to provide real-time tracking to customers and optimize delivery routes.
• Background location: With your permission, we track your location in the background during active deliveries to keep customers informed of delivery progress.
• Location history: Delivery routes and timestamps are stored for performance analytics and dispute resolution.

Personal Information

• Phone number: Used for authentication and account management
• Name: Displayed to customers during deliveries
• Driver ID: Internal identification for delivery tracking and payment processing
• Vehicle information: Type of vehicle used for deliveries (if applicable)

Camera Access

• QR Code Scanning: Camera permission is required to scan customer QR codes for delivery confirmation. We do not store, process, or transmit any photos or images from your camera.

Device Information

• Device ID: Used for push notifications and session management
• Operating system: Android/iOS version for compatibility
• App usage data: Performance metrics and crash reports to improve app stability

How We Use Your Information

• Authenticate and manage your driver account
• Assign and manage delivery orders
• Provide real-time location tracking to customers during active deliveries
• Process delivery confirmations via QR code scanning
• Send push notifications for new delivery assignments and updates
• Calculate earnings and generate performance reports
• Optimize delivery routes and improve efficiency
• Ensure platform safety and prevent fraud
• Improve app functionality and user experience
• Comply with legal obligations

Data Sharing and Disclosure

We do NOT sell your personal information to third parties.

We may share your data with:

• Customers: Your name and real-time location are shared with customers only during active deliveries to their orders.
• TeranGO Platform: Delivery status, completion times, location data, and performance metrics for order management and payment processing.
• Service Providers: Cloud hosting (Digital Ocean), analytics services, and payment processors under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

Data Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission using HTTPS/TLS protocols
• Secure authentication with encrypted passcodes
• Regular security audits and vulnerability assessments
• Access controls and activity monitoring
• Secure cloud infrastructure with automatic backups

Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Opt-out: Disable location tracking (note: this will prevent you from accepting deliveries)
• Data portability: Receive your data in a structured, machine-readable format
• Withdraw consent: Revoke permissions at any time through device settings

To exercise these rights, contact us at [email protected]

Data Retention

• Active driver data: Retained while your account is active and for 30 days after deactivation
• Delivery history: Retained for 2 years for accounting, tax compliance, and dispute resolution
• Location data: Real-time location is not stored permanently; only delivery start/end points and route summaries are kept
• Financial records: Retained for 7 years as required by law

Location Services

Why we need location access:

• Match you with nearby delivery opportunities
• Calculate accurate delivery times and distances
• Provide turn-by-turn navigation
• Allow customers to track their deliveries in real-time
• Verify delivery completion at correct locations

Camera Permission

Why we need camera access:

• Scan customer QR codes to confirm successful deliveries
• Ensure accurate order completion

What we DON''T do:

• Take photos or record videos
• Access your photo gallery
• Store any camera data

Push Notifications

We use push notifications to:

• Alert you of new delivery assignments
• Send order updates and changes
• Notify you of earnings and payments
• Share important platform announcements

You can disable notifications in your device settings or app preferences.

Children''s Privacy

TeranGO Driver is intended for users 18 years of age and older. We do not knowingly collect information from individuals under 18. If we discover that we have collected data from a minor, we will delete it immediately.

International Data Transfers

Your data may be transferred to and processed in countries other than The Gambia, including servers located in the United States and Europe. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via:

• In-app notification
• Email to your registered address
• Prominent notice on our website

Continued use of the app after changes constitutes acceptance of the updated policy.

Contact Us

For questions, concerns, or requests regarding this privacy policy or your personal data:

• Email: [email protected]
• Support: [email protected]
• Website: https://terango.gm

Legal Compliance

This privacy policy complies with:

• General Data Protection Regulation (GDPR)
• Google Play Store Developer Program Policies
• The Gambian Data Protection Act
• ECOWAS Data Protection Regulations

Consent